Medzoomer, LLC Privacy Policy 

At Medzoomer, LLC, your privacy is important to us. In this Privacy Policy, we tell you what information we collect, share with others, and how we use it. 

Medzoomer, LLC (“Medzoomer,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website and mobile apps (collectively, our “Platform”). This privacy policy (the  “Privacy Policy”) explains how we collect, use, and share information from Medzoomer’s users  (“Users”). It applies to our customers (“Customers”), individuals who deliver products requested by Customers through our Platform (“Couriers”), anyone who signs up to become a Courier  (“Prospective Couriers”), businesses selling products through our Platform (“Merchants”), and other partners who use our Platform to facilitate delivery of products (“Partners”). By using the  Platform, you agree to the Privacy Policy and any future amendments and additions. Your use of our Platform is also subject to our Terms of Service. 

Capitalized terms used but not specifically defined in this Privacy Policy have the meanings as set forth in our User Terms of Use (when such term concerns Users) or our Partner Terms of Use  (when such term concerns Partners). Capitalized terms used but not specifically defined in this  Privacy Policy or in our User Terms of Use or Partner Terms of Use have the meanings as set  forth in the Health Insurance Portability and Accountability Act of 1996, the Health Information  Technology for Economic and Clinical Health Act, and their implementing regulations, as  amended from time to time (collectively, referred to as “HIPAA”). Medzoomer provides our  Services as a business associate to healthcare providers. As a business associate, we are required  to protect any of your information that is Protected Health Information (“PHI”). Medzoomer may use subcontractors to assist in performing some of our Services. When these subcontractors have  access to PHI, they are required to enter into Business Associate Agreements with Medzoomer  and to protect your PHI. 

1. Information You Provide Directly to Us 
2. Information Provided by Customers 
3. Sign Up and Profile Information. When you sign up and/or place an order  through Medzoomer as a Customer, you provide us with information,  including, but not limited to your name, email address, physical address, and  phone number. If you sign up using your Facebook account, we receive information including your name and email address. After registration,  Customers can add multiple delivery addresses to their profile. You may be required to provide us with a photograph. 

1. Health Information. When you sign up to use our Services, you will be asked  to provide us with certain information, including but not limited to your  healthcare provider’s name and address, prescription information, medical  record number, and insurance information (collectively, “Health  Information”). 

iii. Payment Information. When you add a payment card to your Medzoomer  account, a third-party payments service provider receives your card information. We do not store full payment card information on our servers. b. Information Provided by Prospective and Active Couriers 

1. Sign Up and Profile Information. When you sign up to become a Courier, you  provide us certain information, including, but not limited to your legal name,  Social Security Number, date of birth, email address, physical address, phone  number, photo, driver’s license information, vehicle information, and car  insurance information. We share this information with third-party providers  who initiate background check reports on you. Additional information about  the third parties who run the background checks is provided in Section 3b  below. We may also collect information from you after sign-up as is necessary  to effectively operate the Platform. 
2. Payment Information. We receive Couriers’ bank account and tax information  to provide payment and for tax reporting purposes. 
3. Information Provided by Merchants and Partners 
4. Profile Information. A Merchant who signs up for our Platform provides us  with certain information, including, but not limited to the business’s physical  address, hours, and product information, including product details and price. 
5. Payment Information. We may receive Merchants’ bank account information  to provide payment. 
6. Information Provided by All Users 
7. Communications. If you contact us directly, we may receive additional  information about you. For example, when you contact our Customer Support  team, we will receive your name, email address, and the contents of any  message or attachments that you may send to us, as well as any other  information you choose to provide. 

2. Other Information We Collect Through Your Use of the Platform 
3. Location and Sensor Information. We receive a Customer’s location information  when you’re using the Medzoomer app, including when the app is in use in the  foreground or background. We may continuously collect location information and  other motion-generated or orientation-generated mobile sensor data from Couriers  and Prospective Couriers when the Medzoomer app is in use in the foreground or  background in order to personalize the app experience, assist in finding available  markets and/or available delivery opportunities, offer delivery incentives, track the  progress and completion of deliveries, and other similar purposes. We also use this  information for analytics purposes. For information on your choices for sharing  location information, please consult Section 7 on Your Choices. 
4. Referrals. You may be able to refer Medzoomer to friends and other contacts. To help  you do this, we may request and you can grant us access to your mobile device  address book. You can then direct us to send referral text messages or referral emails  to contacts you select in your address book. We will use the data from your address  book only to process your referral. By sending a referral, you also consent to  Medzoomer sending your public profile image to the contacts you select to receive a  referral link. 
5. Device Information. We receive information from Users’ devices, including IP  address, web browser type, mobile operating system version, phone carrier and  manufacturer, unique device identifiers, and, if you register with your Facebook  account, your Facebook identifier. 
6. Usage Information. We automatically receive information about your interactions  with our Platform, such as the pages or other content you view, the products you  search for or purchase, and the dates and times of your visits, to help us understand  how you use our Platform, help us improve our Platform, and provide you  information about our Platform, Merchants, and Partners. 
7. Call and Text Information. We work with one or more third parties to facilitate phone  calls and text messages between Customers and Couriers who are delivering the  Customers’ products. We receive information about these communications including  the date and time of the call or text message, the parties’ phone numbers, and the  content of the text messages. We do not record or have access to the content of the  phone calls 
8. User Feedback. Customers and Couriers may be able to rate and review each other at  the end of every delivery. Customers may be able to see a Courier’s aggregate ratings  during a delivery. After a delivery, we may share feedback or comments that  Customers provide with Couriers and/or Merchants, but we will not identify the  Customer. We may also share with Couriers their aggregate ratings. Customers may  also provide us information and feedback related to your experience on the Platform,  including, but not limited to order reviews, merchant reviews and merchant ratings. 
9. Information from Cookies and Similar Technologies. We and our service providers  collect information through the use of “cookies” and similar technologies to  understand how you navigate through and interact with our Platform, to learn what  content is popular, for authentication and advertising purposes, and to save your  preferences. Cookies are small text files that web servers place on your device; they  are designed to store basic information and to help websites and apps recognize your  browser. We may use both session cookies and persistent cookies. A session cookie  disappears after you close your browser. A persistent cookie remains after you close  your browser and may be accessed every time you use our Platform. We also use  cookies for data analytics purposes, including from Google Analytics. You can find  more information on how Google uses data from these cookies at google.com/ policies/privacy/partners. To prevent Google Analytics from using your information  for analytics, you may install the Google Analytics Opt-Out Browser Add-on. You  should consult your web browser to modify your cookie settings. Please note that if  you delete or choose not to accept cookies from us, you may be missing out on  certain features of our Platform. No mobile information will be shared with third  parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared  with any third parties. 

3. Information We Receive from Third Parties 
4. Information We Receive About Customers 
5. Partners. If you make a purchase through one of our Partners that offers  delivery via Medzoomer, we receive information about your purchase, including your name, phone number, the product you purchased, and the delivery location. 

1. Additional Information We Receive About Prospective and Active Couriers 
2. Background Information on Couriers. Medzoomer works with third-party  providers to perform driving record and criminal background checks on  Prospective and active Couriers, and in some instances these third parties  provide Prospective and active Couriers’ records to Medzoomer as part of the  background check process. 

1. Information From Affiliates and Non-Affiliated Third Parties 
2. We may collect information about you or others through Medzoomer affiliates  or through non-affiliated third parties. For example, you may be able to access  the Platform through a social networking account, such as Facebook. If you  access the Platform through your Facebook account, you may allow us to have  access to certain information in your Facebook profile. This may include your  name, profile picture, gender, networks, and/or email address and other information you allow to be imported from Facebook, which is controlled in  your Facebook privacy settings. 
3. Social networking sites, such as Facebook, have their own policies for  handling your information. For a description of how these sites may use and  disclose your information, including any information you make public, please  consult the sites’ privacy policies. We have no control over how any third party site uses or discloses the personal information it collects about you. 

iii. We may also collect information about you or others through non-affiliated  third parties. For example, to the extent permitted by law, we may, in our sole  discretion, ask for and collect supplemental information from third parties,  such as information about your credit from a credit bureau, or information to  verify your identity or trustworthiness, or for other fraud or safety protection  purposes. We may combine information that we collect from you through the  Platform with information that we obtain from such affiliated and non-affiliated third parties and information derived from any other products or  services we provide. 

4. How We Use Information We Collect 
5. Uses of Information Collected from All Users 
6. We may use the information we collect from all Users to: 
7. Provide, improve, expand, and promote our Platform and other services; 

2. Analyze how you use our Platform; 
3. Communicate with you, either directly or through one of our service providers, including for marketing and promotional purposes; 

4. Facilitate transactions, deliveries, and payments; 
5. Respond to customer support questions or your requests; 
6. Conduct research; 
7. Find and prevent fraud; 
8. Resolve disputes, to protect ourselves and other Users, and to enforce  any legal terms that govern your use of the Platform; and 
9. Respond to any issues that may arise during deliveries. 
10. We may aggregate and/or de-identify information collected through the  Platform. We may use de-identified or aggregated data for any purpose,  including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others. b. Additional Uses of Prospective and Active Courier Information 

1. Additionally, we use information from Prospective and active Couriers for the  following purposes related to the Platform: (1) determining whether to grant a  Prospective Courier access to receive delivery opportunities through our  Platform, and (2) sending emails and text messages to Prospective and active  Couriers regarding their Medzoomer sign up, available deliveries, incentives  and other opportunities, and additional information about our Platform. 

1. Additional Uses of Merchant Information 
2. Additionally, we use the information we collect from Merchants to notify you  about orders, deliveries, and returns, and for other administrative and  marketing purposes, including via text message, push notifications, phone  calls, and emails. 

5. How Medzoomer Shares Information It Collects From Users 
6. Sharing between Customers and Couriers. When Couriers are offered delivery  opportunities, they may be able to see the Customer’s delivery location. Once a  Courier accepts a delivery request from a Customer, the Customer can see the  Courier’s first name and last initial and the Courier can see the Customer’s first name  and last initial. A Customer is also able to see a Courier’s photo, aggregate rating, and  other information to identify the Courier, including, but not limited to the Courier’s  license plate, and color, make, and model of vehicle. During a delivery, the Customer  in some instances is able to see the Courier’s real-time location, and the Courier may  be able to see the Customer’s delivery address and/or real-time location. During a  delivery, Customers and Couriers are able to call and text each other. Customer and  Courier phone numbers are masked and, only in rare instances, may they be able to  see the other’s phone number. As described above, Customers are able to see a  Courier’s aggregate ratings during a delivery. After a delivery, we may share feedback or comments that a Customer provides with a Courier, but we will not identify the  Customer. We may also share with Couriers their aggregate ratings. 

1. Sharing between Couriers and Merchants Before a Courier picks up the delivery from the Merchant and/or Partner and during the delivery, the Merchant and/or Partners may be able to see the Courier’s real-time location. 
2. Sharing between Customers and Merchants. We may share your name, phone number,  email address, and/or any physical address associated with your account or any delivery, with the Merchants from whom you’ve placed orders. Merchants may also have access to your public profile image, your feedback, and order information,  including your purchase history and other information related to your orders with the particular Merchant. Such information provided to Merchants is not subject to this  Privacy Policy, but instead is subject to Merchant’s own privacy policies which may allow Merchant to, among other things, send you marketing communications and other promotional content. 
3. Service Providers. We share your information with service providers that perform services on our behalf, including all of the uses described in Section 4 above. 
4. Other Sharing. We may share your information with third parties in the following  cases: 
5. Where disclosure is required or appropriate in order to comply with laws,  regulations, legal process, or a governmental request; 
6. With law enforcement officials, government authorities, or third parties, if we  think doing so is necessary to protect the rights, property, or safety of Medzoomer, our Users, or the public; 

iii. To protect the security or integrity of our Platform; 

1. To enforce our agreements, policies, and Terms of Service; 
2. To respond to an emergency which we believe in good faith requires us to  disclose information to assist in preventing the death or serious bodily injury  of any person; 
3. To investigate and defend ourselves or others against any third-party claims or  allegations; 

vii.To provide information about the use of our Platform to Couriers, Merchants,  Partners, or potential business partners in aggregated or de-identified form  that cannot reasonably be used to identify you;  

viii.While negotiating or in relation to a business transaction, such as a merger,  sale of assets, or bankruptcy; 

1. Whenever you consent to the sharing, including without limitation when you  use the social features of the Platform to (1) review, rate, and/or provide feedback on Merchants which will be available for viewing by other Users;  (2) share the orders, you’ve made through the Platform with other Users,  including, but not limited to any designated favorite orders; and/or (3) share  your favorite Merchants or lists of Merchants with other Users; and 
2. When you share certain information related to orders with other Users or non Users, including, but not limited to (a) your cart; (b) the fees associated with  your Order (e.g. to split payment with others); and/or (c) the estimated time of  delivery and progress of your Order. 
3. Advertising Partners 
4. Third parties whose products or services are accessible or marketed via the Platform  may also place cookies or other tracking technologies on your computer, mobile  phone, or other device to collect information about your use of the Platform in order  to (a) inform, optimize, and serve marketing content based on past visits to our  websites and other sites and (b) report how our marketing content impressions, other  uses of marketing services, and interactions with these marketing impressions and  marketing services are related to visits to our websites. We also allow other third  parties (e.g., ad networks and ad servers such as Google Analytics, DoubleClick, and  others) to serve tailored marketing to you and to access their own cookies or other  tracking technologies on your computer, mobile phone, or other device you use to  access the Platform. We neither have access to, nor does this Privacy Policy govern,  the use of cookies or other tracking technologies that may be placed on your  computer, mobile phone, or other device you use to access the Platform by non affiliated, third-party ad technology, ad servers, ad networks or any other non affiliated third parties. Those parties that use these technologies may offer you a way  to opt out of targeted advertising as described below. You may receive tailored  advertising on your computer through a web browser. Cookies may be associated  with de-identified data linked to or derived from data you voluntarily have submitted  to us, e.g., your email address, that we may share with a service provider in hashed,  non-human-readable form. 
5. If you are interested in more information about tailored browser advertising and how  you can generally control cookies from being put on your computer to deliver tailored  marketing, you may visit the Network Advertising Initiative’s Consumer Opt-Out  Link and/or the Digital Advertising Alliance’s Consumer Opt-Out Link to opt-out of  receiving tailored advertising from companies that participate in those programs. To  opt out of Google Analytics for Display Advertising or customize Google Display  Network ads, you can visit the Google Ads Settings page. Please note that to the  extent advertising technology is integrated into the Platform, you may still receive  advertising content even if you opt out of tailored advertising. In that case, the  advertising content will just not be tailored to your interests. Also, we do not control  any of the above opt-out links and are not responsible for any choices you make using  these mechanisms or the continued availability or accuracy of these mechanisms. If  your browsers are configured to reject cookies when you visit this opt-out page, or  you subsequently erase your cookies, use a different computer or change web  browsers, your NAI or DAA opt-out may no longer be effective. Additional  information is available on NAI’s and DAA’s websites, accessible by the above links. 
6. Your Choices 
7. In addition to other choices described in this Privacy Policy and in the Platform, you  have other choices regarding your information: 
8. Profile Information. You can update your profile information through your  profile settings. If you need to change the email address associated with your  account, please contact us via our Help Center. 
9. Location Information. While you can prevent your device from sharing  location information at any time through your device’s operating system settings, Customer and Courier location is core to our Platform and without it,  you may not be able to successfully use our Platform. 

iii. Email Subscriptions. You can always unsubscribe from our promotional  emails via the link provided in the emails. Even if you opt out from receiving  promotional messages from us, you will continue to receive administrative  messages from us. 

1. Account Deletion. If you would like to delete your Medzoomer account,  please contact us through our Help Center with your request. If you choose to  delete your account, we will delete it for you, but may retain your account  information to collect any fees owed, resolve disputes, troubleshoot problems,  analyze usage of the Platform, assist with any investigations, prevent fraud,  enforce our Terms of Service, or take other actions as required or permitted by  law and/or regulations. 
2. Accessing and Correcting Your Personal Information 
3. Keeping your personal information current helps ensure that we provide you with the  most relevant offers. You can access and update your personal information via your  Account profile. While we are ready to assist you in managing your subscriptions,  deactivating your account, and removing your active profile and data, we cannot  always delete records of past interactions and transactions. For example, we are  required to retain records relating to previous purchases through our Services for  financial reporting and compliance reasons. In addition, because of the way we  maintain certain services, after you delete certain information, we may temporarily  retain backup copies of such information before it is permanently deleted. 
4. Data Retention 
5. We will retain your personal information for as long as your account is active  or as needed to provide you services and to maintain a record of your  transactions for financial reporting purposes. We will also retain and use your  personal information as necessary to comply with our legal obligations,  resolve disputes, and enforce our agreements. 
6. Medzoomer may retain aggregate or anonymized data indefinitely. 
7. Third-Party Links 
8. Our Platform may contain links to other websites, products, or services that we do not  have control over. Please be aware that we are not responsible for the privacy  practices of such third parties. We encourage you to read their privacy policies before  giving them your information. 
9. Data Security 
10. We are committed to protecting your information. Even though we take precautions to  protect Users’ data, no security measures can be 100% secure, and we cannot  guarantee the security of Users’ data. 
11. Children’s Privacy 
12. Medzoomer is not directed to children, and we do not knowingly collect personal  information from children under 13. If you believe that a child under the age of 13  has given us personal information, please contact us via our Help Center. 
13. California Residents 
14. Under California Civil Code Section 1798.83, California residents who have an  established business relationship with Medzoomer may choose to opt out from our  sharing your Personal Information with third parties for direct marketing purposes. If  you are a California resident and (1) you wish to opt out; or (2) you wish to  request certain information regarding our disclosure of your Personal  Information to third parties for direct marketing purposes, please e-mail PROVIDE AN EMAIL with “Privacy Policy – California” in the subject line or write to us at: 

Medzoomer, LLC 

Attn: CEO 

601 N. Ashley Dr, Suite 1100-93591 

Tampa, Florida 33602 

13. Do-Not-Track Disclosure 
14. We are committed to providing you with meaningful choices about the information  collected on our Platform for third party purposes. That is why we have provided  links (above) to the NAI “Consumer Opt-Out” link, the DAA opt-out link, and a  Google opt-out link. However, we do not currently recognize or respond to browser initiated Do-Not-Track signals, as the Internet industry is currently still working on  Do-Not-Track standards, implementations and solutions. 
15. Consent to Transfer 
16. Our computer systems are currently based in the United States, so your personal data  will be processed by us in the United States, where data protection and privacy  regulations may not offer the same level of protection as in other parts of the world. If  you create an account with the Platform as a visitor from outside the United States, by  using the Platform, you agree to this Privacy Policy and you consent to the transfer of  all such information to the United States, which may not offer a level of protection  equivalent to that required in certain other countries, and to the processing of that  information as described in this Privacy Policy. 
17. Changes to Our Privacy Policy 
18. We may make changes to this Privacy Policy from time to time. If we make any  changes, we will notify you by revising the “Last Updated” date at the bottom of this  Privacy Policy. If we make any material changes, we will let you know through the  Platform, by email, or other communication. We encourage Users to read this Privacy  Policy periodically to stay up-to-date about our privacy practices. As long as you use  the Platform, you are agreeing to this Privacy Policy and any updates we make to it. 
19. Contact Information 
20. Feel free to contact us at any time with any questions or comments about this Privacy  Policy, your personal information, our use and sharing practices, or your choices  regarding your information by contacting us at our Help Center. 
21. SMS Opt-in
22. By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message.Message and data rates may apply. You can reply STOP to opt-out of further messaging. 
23. Opt-in messaging information, such as phone numbers, are not shared with Third Parties or Affiliates to cut down on spam or unwanted messages for the user.

Last Updated: This Privacy Policy was last updated on July 24, 2019.