Medzoomer, LLC Privacy Policy

At Medzoomer, LLC, your privacy is important to us. In this Privacy Policy, we tell you what
information we collect, share with others, and how we use it.
Medzoomer, LLC (“Medzoomer,” “we,” “our,” and/or “us”) values the privacy of individuals
who use our website and mobile apps (collectively, our “Platform”). This privacy policy (the
“Privacy Policy”) explains how we collect, use, and share information from Medzoomer’s users
(“Users”). It applies to our customers (“Customers”), individuals who deliver products requested
by Customers through our Platform (“Couriers”), anyone who signs up to become a Courier
(“Prospective Couriers”), businesses selling products through our Platform (“Merchants”), and
other partners who use our Platform to facilitate delivery of products (“Partners”). By using the
Platform, you agree to the Privacy Policy and any future amendments and additions. Your use of
our Platform is also subject to our Terms of Service.
Capitalized terms used but not specifically defined in this Privacy Policy have the meanings as
set forth in our User Terms of Use (when such term concerns Users) or our Partner Terms of Use
(when such term concerns Partners). Capitalized terms used but not specifically defined in this
Privacy Policy or in our User Terms of Use or Partner Terms of Use have the meanings as set
forth in the Health Insurance Portability and Accountability Act of 1996, the Health Information
Technology for Economic and Clinical Health Act, and their implementing regulations, as
amended from time to time (collectively, referred to as “HIPAA”). Medzoomer provides our
Services as a business associate to healthcare providers. As a business associate, we are required
to protect any of your information that is Protected Health Information (“PHI”). Medzoomer may
use subcontractors to assist in performing some of our Services. When these subcontractors have
access to PHI, they are required to enter into Business Associate Agreements with Medzoomer
and to protect your PHI.
1. Information You Provide Directly to Us

a. Information Provided by Customers

i. Sign Up and Profile Information. When you sign up and/or place an order
through Medzoomer as a Customer, you provide us with information,
including, but not limited to your name, email address, physical address, and
phone number. If you sign up using your Facebook account, we receive
information including your name and email address. After registration,
Customers can add multiple delivery addresses to their profile. You may be
required to provide us with a photograph.

ii. Health Information. When you sign up to use our Services, you will be asked
to provide us with certain information, including but not limited to your
healthcare provider’s name and address, prescription information, medical
record number, and insurance information (collectively, “Health
Information”).

iii. Payment Information. When you add a payment card to your Medzoomer
account, a third-party payments service provider receives your card
information. We do not store full payment card information on our servers.

b. Information Provided by Prospective and Active Couriers

i. Sign Up and Profile Information. When you sign up to become a Courier, you
provide us certain information, including, but not limited to your legal name,
Social Security Number, date of birth, email address, physical address, phone
number, photo, driver’s license information, vehicle information, and car
insurance information. We share this information with third-party providers
who initiate background check reports on you. Additional information about
the third parties who run the background checks is provided in Section 3b
below. We may also collect information from you after sign-up as is necessary
to effectively operate the Platform.

ii. Payment Information. We receive Couriers’ bank account and tax information
to provide payment and for tax reporting purposes.

c. Information Provided by Merchants and Partners

i. Profile Information. A Merchant who signs up for our Platform provides us
with certain information, including, but not limited to the business’s physical
address, hours, and product information, including product details and price.

ii. Payment Information. We may receive Merchants’ bank account information
to provide payment.

d. Information Provided by All Users

i. Communications. If you contact us directly, we may receive additional
information about you. For example, when you contact our Customer Support
team, we will receive your name, email address, and the contents of any
message or attachments that you may send to us, as well as any other
information you choose to provide.

2. Other Information We Collect Through Your Use of the Platform

a. Location and Sensor Information. We receive a Customer’s location information
when you’re using the Medzoomer app, including when the app is in use in the
foreground or background. We may continuously collect location information and
other motion-generated or orientation-generated mobile sensor data from Couriers
and Prospective Couriers when the Medzoomer app is in use in the foreground or
background in order to personalize the app experience, assist in finding available
markets and/or available delivery opportunities, offer delivery incentives, track the
progress and completion of deliveries, and other similar purposes. We also use this
information for analytics purposes. For information on your choices for sharing
location information, please consult Section 7 on Your Choices.

b. Referrals. You may be able to refer Medzoomer to friends and other contacts. To help
you do this, we may request and you can grant us access to your mobile device
address book. You can then direct us to send referral text messages or referral emails
to contacts you select in your address book. We will use the data from your address
book only to process your referral. By sending a referral, you also consent to
Medzoomer sending your public profile image to the contacts you select to receive a
referral link.

c. Device Information. We receive information from Users’ devices, including IP
address, web browser type, mobile operating system version, phone carrier and
manufacturer, unique device identifiers, and, if you register with your Facebook
account, your Facebook identifier.

d. Usage Information. We automatically receive information about your interactions
with our Platform, such as the pages or other content you view, the products you
search for or purchase, and the dates and times of your visits, to help us understand
how you use our Platform, help us improve our Platform, and provide you
information about our Platform, Merchants, and Partners.

e. Call and Text Information. We work with one or more third parties to facilitate phone
calls and text messages between Customers and Couriers who are delivering the
Customers’ products. We receive information about these communications including
the date and time of the call or text message, the parties’ phone numbers, and the
content of the text messages. We do not record or have access to the content of the
phone calls

f. User Feedback. Customers and Couriers may be able to rate and review each other at
the end of every delivery. Customers may be able to see a Courier’s aggregate ratings
during a delivery. After a delivery, we may share feedback or comments that
Customers provide with Couriers and/or Merchants, but we will not identify the
Customer. We may also share with Couriers their aggregate ratings. Customers may
also provide us information and feedback related to your experience on the Platform,
including, but not limited to order reviews, merchant reviews and merchant ratings.

g. Information from Cookies and Similar Technologies. We and our service providers
collect information through the use of “cookies” and similar technologies to
understand how you navigate through and interact with our Platform, to learn what
content is popular, for authentication and advertising purposes, and to save your
preferences. Cookies are small text files that web servers place on your device; they
are designed to store basic information and to help websites and apps recognize your
browser. We may use both session cookies and persistent cookies. A session cookie
disappears after you close your browser. A persistent cookie remains after you close
your browser and may be accessed every time you use our Platform. We also use
cookies for data analytics purposes, including from Google Analytics. You can find
more information on how Google uses data from these cookies at google.com/
policies/privacy/partners. To prevent Google Analytics from using your information
for analytics, you may install the Google Analytics Opt-Out Browser Add-on. You
should consult your web browser to modify your cookie settings. Please note that if
you delete or choose not to accept cookies from us, you may be missing out on
certain features of our Platform.

3. Information We Receive from Third Parties

a. Information We Receive About Customers
i. Partners. If you make a purchase through one of our Partners that offers
delivery via Medzoomer, we receive information about your purchase,
including your name, phone number, the product you purchased, and the
delivery location.

b. Additional Information We Receive About Prospective and Active Couriers
i. Background Information on Couriers. Medzoomer works with third-party
providers to perform driving record and criminal background checks on
Prospective and active Couriers, and in some instances these third parties
provide Prospective and active Couriers’ records to Medzoomer as part of the
background check process.

c. Information From Affiliates and Non-Affiliated Third Parties
i. We may collect information about you or others through Medzoomer affiliates
or through non-affiliated third parties. For example, you may be able to access
the Platform through a social networking account, such as Facebook. If you
access the Platform through your Facebook account, you may allow us to have
access to certain information in your Facebook profile. This may include your
name, profile picture, gender, networks, and/or email address and other
information you allow to be imported from Facebook, which is controlled in
your Facebook privacy settings.

ii. Social networking sites, such as Facebook, have their own policies for
handling your information. For a description of how these sites may use and
disclose your information, including any information you make public, please

consult the sites’ privacy policies. We have no control over how any third-
party site uses or discloses the personal information it collects about you.

iii. We may also collect information about you or others through non-affiliated
third parties. For example, to the extent permitted by law, we may, in our sole

discretion, ask for and collect supplemental information from third parties,
such as information about your credit from a credit bureau, or information to
verify your identity or trustworthiness, or for other fraud or safety protection
purposes. We may combine information that we collect from you through the

Platform with information that we obtain from such affiliated and non-
affiliated third parties and information derived from any other products or

services we provide.

4. How We Use Information We Collect

a. Uses of Information Collected from All Users

i. We may use the information we collect from all Users to:
1. Provide, improve, expand, and promote our Platform and other
services;
2. Analyze how you use our Platform;
3. Communicate with you, either directly or through one of our service
providers, including for marketing and promotional purposes;
4. Facilitate transactions, deliveries, and payments;
5. Respond to customer support questions or your requests;
6. Conduct research;
7. Find and prevent fraud;
8. Resolve disputes, to protect ourselves and other Users, and to enforce
any legal terms that govern your use of the Platform; and
9. Respond to any issues that may arise during deliveries.

ii. We may aggregate and/or de-identify information collected through the
Platform. We may use de-identified or aggregated data for any purpose,
including without limitation for research and marketing purposes and may
also share such data with any third parties, including without limitation,
advertisers, promotional partners, sponsors, event promoters, and/or others.

b. Additional Uses of Prospective and Active Courier Information

i. Additionally, we use information from Prospective and active Couriers for the
following purposes related to the Platform: (1) determining whether to grant a
Prospective Courier access to receive delivery opportunities through our
Platform, and (2) sending emails and text messages to Prospective and active
Couriers regarding their Medzoomer sign up, available deliveries, incentives
and other opportunities, and additional information about our Platform.

c. Additional Uses of Merchant Information

i. Additionally, we use the information we collect from Merchants to notify you
about orders, deliveries, and returns, and for other administrative and
marketing purposes, including via text message, push notifications, phone
calls, and emails.

5. How Medzoomer Shares Information It Collects From Users

a. Sharing between Customers and Couriers. When Couriers are offered delivery
opportunities, they may be able to see the Customer’s delivery location. Once a
Courier accepts a delivery request from a Customer, the Customer can see the
Courier’s first name and last initial and the Courier can see the Customer’s first name
and last initial. A Customer is also able to see a Courier’s photo, aggregate rating, and
other information to identify the Courier, including, but not limited to the Courier’s
license plate, and color, make, and model of vehicle. During a delivery, the Customer
in some instances is able to see the Courier’s real-time location, and the Courier may
be able to see the Customer’s delivery address and/or real-time location. During a
delivery, Customers and Couriers are able to call and text each other. Customer and
Courier phone numbers are masked and, only in rare instances, may they be able to
see the other’s phone number. As described above, Customers are able to see a
Courier’s aggregate ratings during a delivery. After a delivery, we may share feedback
or comments that a Customer provides with a Courier, but we will not identify the
Customer. We may also share with Couriers their aggregate ratings.

b. Sharing between Couriers and Merchants Before a Courier picks up the delivery from
the Merchant and/or Partner and during the delivery, the Merchant and/or Partners
may be able to see the Courier’s real-time location.

c. Sharing between Customers and Merchants. We may share your name, phone number,
email address, and/or any physical address associated with your account or any
delivery, with the Merchants from whom you’ve placed orders. Merchants may also
have access to your public profile image, your feedback, and order information,
including your purchase history and other information related to your orders with the
particular Merchant. Such information provided to Merchants is not subject to this
Privacy Policy, but instead is subject to Merchant’s own privacy policies which may
allow Merchant to, among other things, send you marketing communications and
other promotional content.

d. Service Providers. We share your information with service providers that perform
services on our behalf, including all of the uses described in Section 4 above.

e. Other Sharing. We may share your information with third parties in the following
cases:
i. Where disclosure is required or appropriate in order to comply with laws,
regulations, legal process, or a governmental request;
ii. With law enforcement officials, government authorities, or third parties, if we
think doing so is necessary to protect the rights, property, or safety of
Medzoomer, our Users, or the public;
iii. To protect the security or integrity of our Platform;
iv. To enforce our agreements, policies, and Terms of Service;
v. To respond to an emergency which we believe in good faith requires us to
disclose information to assist in preventing the death or serious bodily injury
of any person;
vi. To investigate and defend ourselves or others against any third-party claims or
allegations;
vii.To provide information about the use of our Platform to Couriers, Merchants,
Partners, or potential business partners in aggregated or de-identified form
that cannot reasonably be used to identify you;

viii.While negotiating or in relation to a business transaction, such as a merger,
sale of assets, or bankruptcy;
ix. Whenever you consent to the sharing, including without limitation when you
use the social features of the Platform to (1) review, rate, and/or provide
feedback on Merchants which will be available for viewing by other Users;
(2) share the orders, you’ve made through the Platform with other Users,
including, but not limited to any designated favorite orders; and/or (3) share
your favorite Merchants or lists of Merchants with other Users; and

x. When you share certain information related to orders with other Users or non-
Users, including, but not limited to (a) your cart; (b) the fees associated with

your Order (e.g. to split payment with others); and/or (c) the estimated time of
delivery and progress of your Order.

6. Advertising Partners

a. Third parties whose products or services are accessible or marketed via the Platform
may also place cookies or other tracking technologies on your computer, mobile
phone, or other device to collect information about your use of the Platform in order
to (a) inform, optimize, and serve marketing content based on past visits to our
websites and other sites and (b) report how our marketing content impressions, other
uses of marketing services, and interactions with these marketing impressions and
marketing services are related to visits to our websites. We also allow other third
parties (e.g., ad networks and ad servers such as Google Analytics, DoubleClick, and
others) to serve tailored marketing to you and to access their own cookies or other
tracking technologies on your computer, mobile phone, or other device you use to
access the Platform. We neither have access to, nor does this Privacy Policy govern,
the use of cookies or other tracking technologies that may be placed on your

computer, mobile phone, or other device you use to access the Platform by non-
affiliated, third-party ad technology, ad servers, ad networks or any other non-
affiliated third parties. Those parties that use these technologies may offer you a way

to opt out of targeted advertising as described below. You may receive tailored
advertising on your computer through a web browser. Cookies may be associated
with de-identified data linked to or derived from data you voluntarily have submitted
to us, e.g., your email address, that we may share with a service provider in hashed,
non-human-readable form.

b. If you are interested in more information about tailored browser advertising and how
you can generally control cookies from being put on your computer to deliver tailored
marketing, you may visit the Network Advertising Initiative’s Consumer Opt-Out
Link and/or the Digital Advertising Alliance’s Consumer Opt-Out Link to opt-out of
receiving tailored advertising from companies that participate in those programs. To
opt out of Google Analytics for Display Advertising or customize Google Display
Network ads, you can visit the Google Ads Settings page. Please note that to the
extent advertising technology is integrated into the Platform, you may still receive
advertising content even if you opt out of tailored advertising. In that case, the
advertising content will just not be tailored to your interests. Also, we do not control
any of the above opt-out links and are not responsible for any choices you make using
these mechanisms or the continued availability or accuracy of these mechanisms. If
your browsers are configured to reject cookies when you visit this opt-out page, or
you subsequently erase your cookies, use a different computer or change web
browsers, your NAI or DAA opt-out may no longer be effective. Additional
information is available on NAI’s and DAA’s websites, accessible by the above links.

7. Your Choices

a. In addition to other choices described in this Privacy Policy and in the Platform, you
have other choices regarding your information:

i. Profile Information. You can update your profile information through your
profile settings. If you need to change the email address associated with your
account, please contact us via our Help Center.

ii. Location Information. While you can prevent your device from sharing
location information at any time through your device’s operating system
settings, Customer and Courier location is core to our Platform and without it,
you may not be able to successfully use our Platform.

iii. Email Subscriptions. You can always unsubscribe from our promotional
emails via the link provided in the emails. Even if you opt out from receiving
promotional messages from us, you will continue to receive administrative
messages from us.

iv. Account Deletion. If you would like to delete your Medzoomer account,
please contact us through our Help Center with your request. If you choose to
delete your account, we will delete it for you, but may retain your account
information to collect any fees owed, resolve disputes, troubleshoot problems,
analyze usage of the Platform, assist with any investigations, prevent fraud,
enforce our Terms of Service, or take other actions as required or permitted by
law and/or regulations.

8. Accessing and Correcting Your Personal Information

a. Keeping your personal information current helps ensure that we provide you with the
most relevant offers. You can access and update your personal information via your
Account profile. While we are ready to assist you in managing your subscriptions,
deactivating your account, and removing your active profile and data, we cannot
always delete records of past interactions and transactions. For example, we are
required to retain records relating to previous purchases through our Services for
financial reporting and compliance reasons. In addition, because of the way we
maintain certain services, after you delete certain information, we may temporarily
retain backup copies of such information before it is permanently deleted.

b. Data Retention

i. We will retain your personal information for as long as your account is active
or as needed to provide you services and to maintain a record of your
transactions for financial reporting purposes. We will also retain and use your
personal information as necessary to comply with our legal obligations,
resolve disputes, and enforce our agreements.

ii. Medzoomer may retain aggregate or anonymized data indefinitely.

9. Third-Party Links

a. Our Platform may contain links to other websites, products, or services that we do not
have control over. Please be aware that we are not responsible for the privacy
practices of such third parties. We encourage you to read their privacy policies before
giving them your information.

10. Data Security

a. We are committed to protecting your information. Even though we take precautions to
protect Users’ data, no security measures can be 100% secure, and we cannot
guarantee the security of Users’ data.

11. Children’s Privacy

a. Medzoomer is not directed to children, and we do not knowingly collect personal
information from children under 13. If you believe that a child under the age of 13
has given us personal information, please contact us via our Help Center.

12. California Residents

a. Under California Civil Code Section 1798.83, California residents who have an
established business relationship with Medzoomer may choose to opt out from our
sharing your Personal Information with third parties for direct marketing purposes. If
you are a California resident and (1) you wish to opt out; or (2) you wish to
request certain information regarding our disclosure of your Personal
Information to third parties for direct marketing purposes, please e-mail PROVIDE
AN EMAIL with “Privacy Policy – California” in the subject line or write to us at:

Medzoomer, LLC
Attn: CEO
601 N. Ashley Dr, Suite 1100-93591
Tampa, Florida 33602

13. Do-Not-Track Disclosure

a. We are committed to providing you with meaningful choices about the information
collected on our Platform for third party purposes. That is why we have provided
links (above) to the NAI “Consumer Opt-Out” link, the DAA opt-out link, and a

Google opt-out link. However, we do not currently recognize or respond to browser-
initiated Do-Not-Track signals, as the Internet industry is currently still working on

Do-Not-Track standards, implementations and solutions.

14. Consent to Transfer

a. Our computer systems are currently based in the United States, so your personal data
will be processed by us in the United States, where data protection and privacy
regulations may not offer the same level of protection as in other parts of the world. If
you create an account with the Platform as a visitor from outside the United States, by
using the Platform, you agree to this Privacy Policy and you consent to the transfer of
all such information to the United States, which may not offer a level of protection
equivalent to that required in certain other countries, and to the processing of that
information as described in this Privacy Policy.

15. Changes to Our Privacy Policy

a. We may make changes to this Privacy Policy from time to time. If we make any
changes, we will notify you by revising the “Last Updated” date at the bottom of this
Privacy Policy. If we make any material changes, we will let you know through the
Platform, by email, or other communication. We encourage Users to read this Privacy
Policy periodically to stay up-to-date about our privacy practices. As long as you use
the Platform, you are agreeing to this Privacy Policy and any updates we make to it.

16. Contact Information

a. Feel free to contact us at any time with any questions or comments about this Privacy
Policy, your personal information, our use and sharing practices, or your choices
regarding your information by contacting us at our Help Center.

1. SMS Opt-in
1. By providing a telephone number and submitting this form you are consenting to
be contacted by SMS text message.Message and data rates may apply. You can
reply STOP to opt-out of further messaging.

2. Opt-in messaging information, such as phone numbers, are not shared with Third-
Parties or Affiliates to cut down on spam or unwanted messages for the user.